{{ __('Assignee') }}

{{ $assignment->assignedTo?->name ?? __('Unassigned') }}

{{ $assignment->assignedTo?->email ?? __('No email') }}

{{ __('Assigned By') }}

{{ $assignment->assignedBy?->name ?? __('System') }}

{{ $assignment->assignedBy?->email ?? __('N/A') }}

{{ __('Assigned At') }}

{{ $assignment->assigned_at ? \App\Support\FormatSettings::dateTime($assignment->assigned_at) : __('Not set') }}

{{ __('Status') }}

{{ $assignment->is_active ? __('Active') : __('Inactive') }}

{{ __('Requester') }}

{{ $assignment->ticket?->requester_name ?? __('N/A') }}

{{ $assignment->ticket?->requester_email ?? __('N/A') }}

{{ $assignment->ticket?->requester_phone ?? __('No phone provided') }}

{{ __('Ticket Status') }}

{{ $ticketStatus ? ucfirst(str_replace('_', ' ', $ticketStatus)) : 'Unknown' }}

{{ __('Priority:') }} {{ $ticketPriority ? ucfirst($ticketPriority) : 'Unknown' }}

{{ __('Note') }}

{{ $assignment->note ?: __('No notes added.') }}